Contact Information

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QTSO Help Desk

Phone: 800-339-9313
For Hospice and LTCH Questions: 877-201-4721

CMSNet Help Desk

Phone: 888-238-2122
If you are logging into the CMS Secure Access Service page using your Username and need a password reset, option 3 will allow you to leave a message for a password reset. Option 2 will connect you to a technician for support in installing and using the CMSNet Juniper Client.

CMS MDS 3.0 Contacts

Providers: Contact your state RAI Coordinator for clinical issues; contact the QTSO Help Desk at 800-339-9313 or for assistance with your MDS/CASPER login ID/password or for assistance with your jRAVEN software.

Vendors: For technical issues regarding MDS 3.0 e-mail:

For Survey and Certification Questions regarding MDS 3.0 e-mail:

QTSO Webmaster

For issues regarding the functionality of this site ( e-mail:





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